Automatically enter reservations, verify bookings, collect payments, and recover lost revenue - keeping your hotel's entire revenue workflow running without manual work.
Real output from a real audit. Hotel identity anonymised.
Based on real audits. At $99/month, the math speaks for itself.
Anyone responsible for hotel revenue - whether you run one property or twenty.
Your OTA bills arrive monthly. You trust them. GetStayAid verifies them - so you know every charge is legitimate before it's final.
Commission errors eat directly into your RevPAR. GetStayAid surfaces every anomaly across all OTA channels - so nothing escapes your margin review.
Monthly reconciliation is tedious. GetStayAid automates the cross-check, flags discrepancies instantly, and keeps a full audit trail for your records.
Managing OTA billing across 5 properties is 5x the problem. GetStayAid gives each property its own audit workflow - all under one account.
Every month, without anyone noticing. Here's how hotels quietly lose money.
Commission rates are negotiated individually - every hotel has its own agreement. When the OTA invoices at a different rate, it silently adds up. We flag every rate discrepancy so you can spot it at a glance.
Two common ways this happens: the guest cancels with a fee but the front desk agent forgets to charge it - or a card declines, the agent leaves a note, but never requests the OTA to waive the fee. Month-end arrives and the commission still appears on your invoice. This is the most common error we find.
Guest doesn't arrive. The OTA invoices commission anyway - even though no no-show charge was collected from the guest. Without a cross-check against your PMS, you'd never catch it.
No PMS integration. No OTA API. No setup. Just two files and 60 seconds.
Download your monthly commission statement from the OTA extranet. Drag it into GetStayAid - PDF or CSV, we handle both.
Upload your PMS export alongside it. GetStayAid cross-references every reservation - catching rate discrepancies, cancelled stays, and no-shows billed in error.
Every flagged charge becomes a tracked dispute with a ready-to-send PDF report. Follow each case from detection through to full recovery - in one place.
Commission Audit is live, battle-tested, and the easiest way to see value in your first 60 seconds. No integration, no credentials — just two files.
OTA statements arrive in every format imaginable. We've built deep support for each one - so nothing slips through because of a PDF structure, name encoding variation, or multi-line reservation block in your PMS export.
Auto Entry connects to your Gmail or Outlook, reads every incoming booking email, and enters the reservation directly into your PMS — including the VCC card number. Set up once, runs every 5 minutes.
Wholesalers, bed banks, and niche agencies that send bookings by email rather than your channel manager.
Group confirmations, direct website inquiries, and any reservation that arrives by email instead of the OTA channel.
Reads virtual credit card numbers from the booking email or portal and enters them directly — no copy-paste.
Continuous inbox monitoring with a full activity log of every processed email — successes, reviews, and skips.
Included in Growth & Agency plans · Choice Advantage, Jonas Chorum, Opera Cloud
GetStayAid started with commission audits. It now runs the back office that used to eat your team's day — every module below works on its own, and they compound when combined.
Cross-checks every OTA commission line against your PMS and builds a dispute-ready PDF for each overcharge — cancelled stays, no-shows and wrong rates included.
Reads booking emails (and logs into OTA portals) to enter the reservation and its virtual-card number straight into your PMS — notes, room codes and card, no copy-paste.
Runs every couple of hours to confirm each OTA booking exists in the PMS — and flags the mismatches both ways: cancelled on the OTA but still active in the PMS, or the reverse.
After a reservation is verified, charges the card on file for exactly what's owed. Reads the folio first and posts only the shortfall — never a double charge, never a cent too much.
When the booked room type is full, automatically upgrades the guest to a comparable room — and reverts it when the original frees up. No oversell, no manual juggling.
Continuously previews which PMS arrivals could be auto-charged from the folio — running in a safe shadow mode that takes no money until you explicitly switch it live.
Automated end-of-day reconciliation across your OTA charges, folio and deposits — the manual night-audit checklist, done for you.
Tracks every prepayment and deposit against the reservation it belongs to, so nothing is refunded twice or left unclaimed at checkout.
Each property management system exposes different controls, so the automation we can run differs. Here's exactly what's live where today.
You're uploading financial statements. Soon you may share PMS credentials. We built security into every layer from day one.
Every hotel account is fully isolated. Your data is never accessible to another tenant - at the database level, not just the application layer.
All uploaded files and data are encrypted. Connections run over TLS. Credentials are never stored in plaintext - anywhere.
Every upload, match, and state change is logged with a timestamp. Full traceability across your account - always.
Rate limiting and abuse prevention on every endpoint. Built for SOC 2 readiness, with tenant isolation enforced at the infrastructure level.
No new software to learn. Export from your PMS, download from your OTA - upload both. That's it.
"We spent years working in hotels - managing front desk, handling OTA billing, manually disputing commissions line by line. Every month, the same problem. OTAs overbilling. Nobody catching it. Money just gone."
After manually disputing OTA commissions for years,
we built the system we always needed.
Spreadsheets were too slow. Manual review missed too much. We wanted a system that found every error automatically - and gave you something you could actually send to an OTA and win with.
What started as a commission audit tool is becoming something bigger - a full back-office operating layer for hotels. Reservations, reconciliation, disputes, reporting. The parts of hotel ops that take too much time and cost too much money.
Not another cheap SaaS tool - a revenue operation that runs your hotel's entire booking-to-payment workflow. Every module included, one price per hotel. Start with a 30-day free trial, no credit card.
We know hotel ops don't follow a 9–5 schedule. Neither do we.
Every plan includes email support. Send us a question about an audit, a dispute, or anything else - we respond the same day.
Premium support is included for every hotel. Dedicated inbox, faster SLA, and direct access to our technical team for edge cases.
Step-by-step guides for every PMS and OTA format. Covers file export, upload format, and how to read your dispute report.
Uploaded the wrong file? Dispute didn't match? OTA not supported yet? Just email us. We've seen every edge case - and we respond, not a bot.
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