Every month, OTAs silently overbill hotels on commissions. GetStayAid catches every discrepancy — and builds the dispute case automatically.
Real output from a real audit. Hotel identity anonymised.
Based on real audits. At $99/month, the math speaks for itself.
Anyone responsible for hotel revenue — whether you run one property or twenty.
Your OTA bills arrive monthly. You trust them. GetStayAid verifies them — so you know every charge is legitimate before it's final.
Commission errors eat directly into your RevPAR. GetStayAid surfaces every anomaly across all OTA channels — so nothing escapes your margin review.
Monthly reconciliation is tedious. GetStayAid automates the cross-check, flags discrepancies instantly, and keeps a full audit trail for your records.
Managing OTA billing across 5 properties is 5x the problem. GetStayAid gives each property its own audit workflow — all under one account.
Every month, without anyone noticing. Here's how hotels quietly lose money.
Commission rates are negotiated individually — every hotel has its own agreement. When the OTA invoices at a different rate, it silently adds up. We flag every rate discrepancy so you can spot it at a glance.
Two common ways this happens: the guest cancels with a fee but the front desk agent forgets to charge it — or a card declines, the agent leaves a note, but never requests the OTA to waive the fee. Month-end arrives and the commission still appears on your invoice. This is the most common error we find.
Guest doesn't arrive. The OTA invoices commission anyway — even though no no-show charge was collected from the guest. Without a cross-check against your PMS, you'd never catch it.
No PMS integration. No OTA API. No setup. Just two files and 60 seconds.
Download your monthly commission statement from the OTA extranet. Drag it into GetStayAid — PDF or CSV, we handle both.
Upload your PMS export alongside it. GetStayAid cross-references every reservation — catching rate discrepancies, cancelled stays, and no-shows billed in error.
Every flagged charge becomes a tracked dispute with a ready-to-send PDF report. Follow each case from detection through to full recovery — in one place.
Commission Audit is live and battle-tested. The rest of the platform is coming.
OTA statements arrive in every format imaginable. We've built deep support for each one — so nothing slips through because of a PDF structure, name encoding variation, or multi-line reservation block in your PMS export.
ResPilot reads your Gmail and automatically enters reservations that require manual input — small agency emails, group bookings, direct website inquiries, and any reservation that arrives by email instead of your PMS channel manager.
You're uploading financial statements. Soon you may share PMS credentials. We built security into every layer from day one.
Every hotel account is fully isolated. Your data is never accessible to another tenant — at the database level, not just the application layer.
All uploaded files and data are encrypted. Connections run over TLS. Credentials are never stored in plaintext — anywhere.
Every upload, match, and state change is logged with a timestamp. Full traceability across your account — always.
Rate limiting and abuse prevention on every endpoint. Built for SOC 2 readiness, with tenant isolation enforced at the infrastructure level.
No new software to learn. Export from your PMS, download from your OTA — upload both. That's it.
"We spent years working in hotels — managing front desk, handling OTA billing, manually disputing commissions line by line. Every month, the same problem. OTAs overbilling. Nobody catching it. Money just gone."
After manually disputing OTA commissions for years,
we built the system we always needed.
Spreadsheets were too slow. Manual review missed too much. We wanted a system that found every error automatically — and gave you something you could actually send to an OTA and win with.
What started as a commission audit tool is becoming something bigger — a full back-office operating layer for hotels. Reservations, reconciliation, disputes, reporting. The parts of hotel ops that take too much time and cost too much money.
Start with a 7-day trial. All plans include 3 free audits — cancel anytime.
We know hotel ops don't follow a 9–5 schedule. Neither do we.
Every plan includes email support. Send us a question about an audit, a dispute, or anything else — we respond the same day.
Growth and Agency plans get dedicated priority support. Dedicated inbox, faster SLA, and direct access to our technical team for edge cases.
Step-by-step guides for every PMS and OTA format. Covers file export, upload format, and how to read your dispute report.
Uploaded the wrong file? Dispute didn't match? OTA not supported yet? Just email us. We've seen every edge case — and we respond, not a bot.
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